PRIVACY POLICY
Your Questions, Our Care - Let's Connect
Exploring care options can feel overwhelming, but you don't have to navigate it alone. Whether you have questions about services, need guidance on next steps, or are ready to begin care today, we're here to listen with compassion and respond with helpful, honest information. Reach out—there's no pressure, just genuine support.
Effective Date: May 1, 2026
Welcome to Radiance of Grace Home Services (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information collected through our website located at www.radianceofgracehomeservices.com.
By using this website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide through forms, phone calls, scheduling requests, chat widgets, or other communications, including:
Full name
Phone number
Email address
Home address
Information about care needs
Employment application information
Any other information you voluntarily submit
We may also automatically collect certain technical information, including:
IP address
Browser type
Device information
Website usage data
Cookies and analytics data
2. How We Use Your Information
We may use your information to:
Respond to inquiries
Provide home care services
Schedule consultations or assessments
Process employment applications
Improve our website and services
Send updates, reminders, and communications
Comply with legal and regulatory obligations
Conduct internal business operations
3. HIPAA Notice
Radiance of Grace Home Services understands the importance of protecting sensitive health information.
If we collect Protected Health Information (“PHI”) through our services, we handle such information in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), where applicable.
Please note that submitting information through a website contact form or standard email may not always be fully secure. We encourage you not to submit highly sensitive medical information through unsecured online forms unless specifically instructed.
4. SMS & Email Communications
By submitting your information through our website, you consent to receive communications from us via phone call, text message, and email regarding:
Service inquiries
Appointment scheduling
Care coordination
Employment opportunities
Business updates
Message and data rates may apply. You may opt out of marketing communications at any time by replying “STOP” to text messages or contacting us directly.
5. Cookies & Tracking Technologies
Our website may use cookies, analytics tools, and similar technologies to improve user experience and analyze website traffic.
These tools may collect:
Browsing behavior
Pages visited
Session duration
Device information
You can adjust your browser settings to disable cookies if desired.
6. Information Sharing
We do not sell your personal information.
We may share information with:
Employees and contractors who need access to perform services
Technology providers and website hosting vendors
Government or regulatory agencies when legally required
Service providers assisting in business operations
All sharing is limited to legitimate business purposes.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.
However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Children’s Privacy
Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Your Rights
Depending on your state or jurisdiction, you may have rights regarding your personal information, including:
Accessing your data
Requesting corrections
Requesting deletion
Opting out of certain communications
To make a request, contact us using the information below.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Radiance of Grace Home Services
Website: www.radianceofgracehomeservices.com
Email: [email protected]
Phone: (717) 500-2625
Address: 5 Crescent Dr, New Cumberland, PA 17070, USA
Getting Started with our Service is as Easy as 1-2-3
Step 1: Connect With Our Team
Reach out through phone, email, or our online contact form. We'll schedule a free, no-obligation consultation at a time that works best for you and your family.
Step 2: Create Your Custom Care Plan Together
We'll sit down with you to discuss your loved one's specific needs, daily routines, and personal preferences. Together, we'll design a personalized care plan that includes your family in every decision. We offer flexible payment plans with no minimum hours required—care that truly fits your life and budget.
Step 3: Begin Receiving Compassionate Care
A professionally trained, background-checked caregiver arrives at your home ready to provide support. We come to you—no travel necessary. From day one, you'll experience the peace of mind that comes from knowing your loved one is in trusted, caring hands.